Last Updated: 1st August 2024

Cross Border Events (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you share with us when you use our website www.crossborderevents.com (“Website”). This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information and your rights regarding that information. By using our Website, you consent to the practices described in this policy.

 1. Information We Collect

We collect personal and non-personal information from our users to provide and improve our services. The information we collect includes:

 1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:
– Register an account on our Website
– Purchase tickets or services
– Subscribe to our newsletter or promotional materials
– Submit inquiries through our contact forms or customer service channels

The personal information collected may include:
– Name
– Email address
– Phone number
– Postal address
– Payment information (such as credit card details and billing address)

 1.2 Non-Personal Information

We may also collect non-personal information about your interaction with our Website, which includes but is not limited to:
– Browser type and version
– IP address
– Time zone setting and location
– Date and time of your visit
– Referring or exit pages
– Products or services you viewed
– Website usage patterns and behavior analytics

This information is collected automatically through technologies such as cookies, web beacons, and tracking pixels.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

– Providing Services: Processing your orders, managing your bookings, and providing customer support.
– Communication: Sending transactional emails (order confirmations, receipts, etc.) and promotional communications (newsletters, event updates, etc.) with your consent.
– Personalization: Tailoring the content and advertisements you see on our Website to your interests and preferences.
– Website Improvement: Monitoring and analyzing website usage to improve user experience, functionality, and services offered.
– Fraud Prevention: Ensuring that our services are secure by detecting, preventing, and mitigating fraudulent or illegal activities.

 3. How We Protect Your Information

We implement a combination of administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
– Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data, such as payment information, during transmission.
– Access Controls: Access to personal information is limited to authorized personnel who need it to perform their job duties.
– Data Storage: We securely store your personal information and retain it only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
– Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

– Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, managing bookings, or performing other necessary business functions. These providers are contractually obligated to keep your information confidential and only use it for the purposes specified by Cross Border Events.
– Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal processes.
– Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand how you use our Website and provide a more personalized experience. We use the following types of cookies:
– Essential Cookies: Necessary for the Website to function properly (e.g., logging in, accessing secure areas).
– Performance Cookies: Help us understand how visitors interact with the Website by collecting anonymous usage data.
– Targeting Cookies: Used to display advertisements that are relevant to your interests.

You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Website.

 6. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these external sites before providing any personal information.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including but not limited to:
– Access: Request access to the personal information we hold about you.
– Correction: Request corrections or updates to any inaccurate or incomplete personal information.
– Deletion: Request that we delete your personal information under certain circumstances.
– Data Portability: Request a copy of your personal information in a structured, machine-readable format.
– Opt-Out: Opt-out of receiving promotional emails or marketing communications from us.

To exercise any of these rights, please contact us at info@mgmtreputation.com. We may require you to verify your identity before fulfilling your request.

8. Children’s Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

 9. International Data Transfers

If you are accessing our Website from outside Canada, your personal information may be transferred to, stored, and processed in Canada or other countries where our service providers are located. By using our Website, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

10. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will take steps to ensure that it is securely deleted or anonymized.

Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices concerning your personal information, please contact us using the information below:

Email: info@mgmtreputation.com
Address: 78 George St, Suite 202, Ottawa, ON K1N 5W1, Canada